Refund & Cancellation Policy

Personal Space is operated by Jinal Joshi, a sole proprietorship registered under GSTIN 27AVBPJ4823E1ZV, with its registered office at Jinal Joshi, B-102, Parinee Crescenzo, G-Block, BKC, Bandra East, Mumbai - 400 051 .

Everything sold on Personal Space is delivered digitally and cannot be "returned" once delivered. This policy sets out what that means in practice, and the narrow circumstances in which we will put things right.

This covers everything on the platform: J Token recharges, membership plans, content set unlocks, direct messages, virtual call bookings, and personalised video requests.

J Tokens are single-use digital utility instruments that exist solely within the Personal Space platform. They are used to access digital content, direct messaging, calls, personalised requests, and membership plans.

J Tokens are not currency. They cannot be transferred to another account, traded peer-to-peer, withdrawn, or converted back into Indian Rupees or any other currency under any circumstances. They carry no real-world cash value outside of this platform.

1 J Token = ₹66 incl. GST at the time of purchase. This rate is set by the platform and is subject to change with advance notice.

Due to the immediate and consumable nature of digital tokens and the exclusive digital media access they unlock, all digital purchases on Personal Space are final and non-refundable. This applies to:

• J Token recharges of any amount
• Membership plan purchases (Community, Insider, Premium, Supreme)
• Content set unlocks
• Direct message charges
• Virtual call bookings
• Personalised video requests

Once tokens are credited to your account or a service has been activated, no refund will be issued. This policy exists because digital content, once accessed, cannot be "returned."

By making any purchase, you confirm that the transaction is voluntary, made of your own free will, and that you understand and accept these terms.

Membership plans do not auto-renew. There is nothing to cancel — your membership simply expires at the end of the chosen period (monthly, quarterly, or annual). You choose when and if to renew.

We recognise that technical failures happen. If a purchase fails due to a verifiable error on our platform's side — for example:

• Tokens were deducted but the corresponding service was not delivered
• A call session failed to connect due to a platform fault
• A content unlock was charged but access was not granted

…you may write to billing@jinaljoshi.in with the details of the transaction. We will investigate and, where the fault is ours, issue token credits to your account within 7 business days.

Cash refunds are not available under any circumstances, including technical issues. Token credits are the only form of remedy available for digital purchases.

An outfit sold here was worn by Jinal on a shoot published on this platform. There is one of each, and once it is sold it is gone.

Because each piece is unique and personal, an outfit cannot be returned or exchanged once dispatched, except where it arrives damaged or is not the item ordered.

If an outfit arrives damaged, or is not what was ordered, tell us within 48 hours of delivery with a continuous unboxing video showing the sealed parcel being opened.

The video is the only way to tell damage in transit from damage afterwards, on an item there is only one of. Without it we cannot assess a claim.

Approved claims are settled in J Tokens credited to your account.

An outfit order can be cancelled before it is dispatched. Once it has been handed to the courier it cannot be cancelled, and the sections above apply.

Approved token credits are applied to your account balance within 7 business days of approval.

Initiating a chargeback with your bank for a purchase made on Personal Space — without first raising the issue with our support team — is a violation of these terms. All purchases require explicit consent (including the checkbox acceptance at account creation and at checkout). We retain full records of consent, transaction timestamps, and service delivery logs, and will contest any chargeback with this evidence.

If you have a concern about a transaction, contact us at:

Email: grievance@jinaljoshi.in
Response time: Within 5 business days
Regd. Office: Jinal Joshi, B-102, Parinee Crescenzo, G-Block, BKC, Bandra East, Mumbai - 400 051

Please include your registered email address, the date of the transaction, the amount, and a description of the issue. We take every grievance seriously and will respond promptly.